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FREQUENTLY ASKED QUESTIONS (FAQ'S)

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RETURNS

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TERMS AND CONDITIONS

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THE BRANDING BARBIE

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BUSINESS HOURS

Memphis, TN

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EMAIL: RENEE.ALICIA@OUTLOOK.COM

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CAN I COLOR MY NEW HAIR?


Any chemical processes should be done by a professional stylist or at least consulted by one. This purchase is an investment for you and chemically altering the hair can possibly damage it. Though, our raw virgin hair collection and regular virgin hair extensions can handle a coloring process very well, please be cautious. Once the hair is chemically altered incorrectly, the cuticle can become damaged and overexposed causing fraying, breakage, dryness, and tangling. This in turn will affect the overall look and feel of your hair. Chemical damage has no reverse button.

 

HOW MANY GRAMS AM I BUYING?

 

We like our hair thick. The thicker the hair the less you have to buy right? Right.

3.5oz/ 100 Grams Per bundle.

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HOW MANY BUNDLES DO I NEED??​

 

We recommend for the following lengths:

10”-14” (2 Bundles)

16”-22” (3 Bundles)

24”-32”(4 Bundles)

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SHEDDING?


Minimally, no hair is absolutely perfect (Any company who states this phrase, as sales pitch is not being honest. Our company is an honest supplier). Spoiled Barbie HAir & Services has reinforced machine wefting, to minimize shedding to nearly none. You may see a few strands here or there, but nothing troubling. The most effective way to avoid shedding is by sealing the wefts.
 

WHAT DOES CO-WASH MEAN?


Co-washing simply means conditioner washing. It is a key task in extending the life of your extensions and keeping them healthy. We recommend a co-wash once a week with moisturizing conditioner to ensure your hair gets the nutrients and moisture it needs. When you first receive your extensions it is important to co-wash the hair. Shampooing the hair can strip the hair entirely too much. Always use WARM water, as hot water will overexpose the cuticle of the hair.

 

HOW MANY BUNDLES SHOULD I ORDER?


The key to determining how many bundles to purchase depends on the lengths you are wanting. The longer bundles have a shorter weft/track as the shorter bundles have longer wefts/tracks. For a full sew in weave we recommend three (3) bundles of hair. For lengths over 20”, we recommend ordering four (4) bundles of hair. If you desire a hair weave with a lot of volume, you will need four (4) bundles or 4 bundles with a closure. A closure is a great addition to your install, as you will have no leave out. This is considered a full-protected style and none of your hair will be exposed.

 

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PACKAGE?

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We have a standard 24-48-hour processing time prior to the shipment of all orders.

This processing time frame is subject to change due to sales or holidays.